1. What types of audio products does MX-Sound offer?
MX-Sound specialises in selling high-quality audio products. Our store offers a wide range of options for sound lovers, including Headphones, wireless Earbuds, wireless Bluetooth speakers, and more.
2. What are the key features of MX-Sound products?
MX-Sound products are designed to provide incredible sound clarity and precision. They are perfect for various purposes such as music, TV, gaming, commuting and even yoga sessions. Our products also come with unique designs and versatile features.
3. What is MX-Sound's return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please ensure that the item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will need to provide the receipt or proof of purchase. To initiate a return, please contact us at info@mx-sound.com.
4. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or wrong item, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and make it right.
5. Are there any items that cannot be returned?
Yes, certain types of items cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about your item, please get in touch with us.
6. How can I exchange an item?
If you want to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.
7. What is the cooling-off period for European Union customers?
If you are a customer in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will need to provide the receipt or proof of purchase.
8. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you about the approval of the refund. If approved, the refund will be automatically processed using your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
9. How can I contact MX-Sound for further assistance?
If you have any other questions or need further assistance, you can contact us. We are here to help!
